Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. Unless otherwise noted, all items are made-to-order and handmade.  It can take 1-2 weeks for creation.  For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Shipping Time

Items are shipped via USPS.  Lighter items are shipped US First Class with the option of priority mail upgrades.  While we always try to ship our merchandise out as quickly as possible, we cannot guarantee any delivery dates due to USPS sometimes being unpredictable.

Returns and Exchanges

I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate and personal items (for health/hygiene reasons)
In the case of an item that was damaged during shipping
Please contact me ASAP with pictures of the broken item and shipping container.  Do not throw away item or container.  The post office will need this as proof of damage for claims to be filed.
Conditions of return

Buyers are responsible for return shipping costs (unless I am determined to be at fault). If the item is not returned in its original condition, the buyer is responsible for any loss in value.